Terms And Conditions

Conditions of Entry

At Hunter Valley Gardens we endeavor to provide exhibits that complement the vegetation in our Gardens. Moats, waterways and elevated walkways can be dangerous. An accompanying adult must supervise children at all times.

 

It is an express condition of your entry and your participation in the activities conducted by Hunter Valley Gardens that you do hereby, for yourself, your heirs, executors, assigns and next-of-kin and each of them release, waive and discharge Hunter Valley Gardens, its officers, directors, agents and employees of and from all liability, claims or demands for all injuries, losses, damages of any kind or nature to your person or property or to that of any minor under your supervision, whilst on the property of Hunter Valley Gardens.

 

No filming or photography for commercial purposes should be carried out in the Gardens without prior written consent from Hunter Valley Gardens. In the gardens, no picnicking, no BYO alcoholic beverages, no pets, no skateboards, no rollerblades/skates and no pushbikes are permitted.



E TICKETS

Terms & Conditions:
E-Tickets may be purchased through this website only with a major credit card. Your account will be debited at the time of ordering and payment processing fees may apply, reflecting bank fees and administration costs charged to Hunter Valley Gardens for credit card transactions. All prices include GST.


Tickets may also be purchased at Hunter Valley Gardens entry desk with cash, EFTPOS or a major credit card. No personal cheques are accepted.
Entry to Hunter Valley Gardens is granted by presenting a printed E-Ticket (either colour or black & white) with identification for concession tickets or Local tickets. E-Tickets are valid for 12 months from time of purchase unless otherwise specified.


Handle your E-Ticket as you would cash and do not buy from or attempt to sell to anyone an E-Ticket – it has no resale value. Tickets are non-refundable and lost, damaged and stolen tickets cannot be replaced.

There will be no refunds due to adverse weather conditions or any areas of the Gardens being closed for maintenance, special events or for any other reason.

All credit card purchases are made through the National Australia Bank secure payment facility. The service uses a 128-bit secure sockets layer protocol that has been developed to protect confidential information such as credit card numbers and other financial data from interception and hacking. If you believe any unauthorized use of your credit card has occurred, please notify us by email and contact your bank directly.

Printing:
Upon completion of the purchase process, you must click through back to the web site. Follow the instructions to print your E-Ticket from the purchase confirmation page (Final Step of the Purchase Process)
To avoid problems in receiving your email purchase confirmation, ensure that you enter a valid address and check that your inbox spam filter will not block Hunter Valley Gardens content. Please allow up to sixty minutes for the email purchase confirmation to arrive.
Hunter Valley Gardens reserves the right to adjust operating hours without prior notice.

Refund Policy
A refund will be made only if an item purchased:
• is not available (when purchased online)
• does not match description provided. (when purchased online)
• is defective and does not function as intended

Shipping Policy(No Shipping for Online Tickets):
Postage & Delivery
WITHIN AUSTRALIA
For telephone, mail and online orders a rate of $5 applies for all small orders and $20 for large orders.
For deliveries outside Australia please contact us for postage and delivery fees.

For Online Tickets no delivery charge is applicable



At Hunter Valley Gardens we endeavour to provide exhibits that complement the vegetation in our Gardens. Moats, waterways and elevated walkways can be dangerous. An accompanying adult must supervise children at all times.


It is an express condition of your entry and your participation in the activities conducted by Hunter Valley Gardens that you do hereby, for yourself, your heirs, executors, assigns and next-of-kin and each of them release, waive and discharge Hunter Valley Gardens, its officers, directors, agents and employees of and from all liability, claims or demands for all injuries, losses, damages of any kind or nature to your person or property or to that of any minor under your supervision, whilst on the property of Hunter Valley Gardens.


No filming or photography for commercial purposes should be carried out in the Gardens without prior written consent from Hunter Valley Gardens and no picnicking, BYO alcoholic beverages, pets, skateboards, rollerblades/skates and pushbikes are not permitted.



There will be no refunds due to adverse weather conditions or any areas of the Gardens being closed for maintenance, special events or for any other reason.

 


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